Conference Programme 2020


8.45 – 9.15 REGISTRATION
9.30 – 9.40 WELCOME Rob Chester, UK MD, NSF International
9.40 – 9.45 CHAIRPERSON'S INTRODUCTION Daisy McAndrew
9.45 – 10.15 The food industry trilemma: its challenge, solution and opportunities Sean Rickard, Independent Food Industry Economist
It is widely agreed that the UK agri-food chain faces a trilemma: it must simultaneously deliver affordable food, sustainable production and ever higher standards. Low prices resulting from high levels of productivity are not sufficient. The competitiveness of food products now depends not only on experience attributes such as taste and value but also on credence attributes including provenance and beliefs regarding food safety, animal welfare and environmental protection. This presentation will explain that in solving the agri-food chain trilemma the UK needs a food policy that in addition to encouraging the take-up of technological advances, must also champion the building of mutually supportive working relationships between food chain participants and ensure that all those engaged have the appropriate people skills. As the food chain enters a new high-tech era of digital technology including artificial intelligence it must not lose sight of the fact that the capabilities and integrity of its workforce in protecting privacy, managing traceability while building transparency and trust, will be critical.
Session 1 EARNING CONSUMER TRUST
10.15 – 10.40 What consumers want and how businesses earn their trust Michele O'Neill, Global Strategy Partner, Edelman
The public are demanding change. It is not enough for companies to keep their heads down. Silence is not sustainable anymore. Perceived complicity in the maintenance of the status quo is not a path to building trust with the public. And for almost every industry, trust is at the heart of what we do.
10.40 - 11.05 The new paradigm of the high street: aggregators and the consumer Ben Carter, Global Director of Restaurants and Strategic Partnerships, Just Eat
The face of the high street is changing. Consumers’ needs have evolved rapidly and retailers are learning to reinvent themselves. Restaurants and food delivery are a huge area of innovation. In particular, the growth of the online aggregators brings new issues of responsibility and trust. Ben Carter from Just Eat explains how they see their role, what doing the right thing means in the context of the aggregators, and what the responsibilities and opportunities are, both for the food businesses and the aggregators themselves. How is the new high street paradigm shaping up and what will it look like in coming years?
11.05 – 11.25 BREAK
Session 2 ETHICAL BUSINESS PRACTICE
11.25 – 12.05 Ethical Business Practice: Culture eats compliance for breakfast Ruth Steinholtz, Managing Partner, Aretework LLP
This session looks at how and why compliance is an outcome of an effective ethical culture and the implications for compliance professionals and leaders alike. Sustainable success is built on a healthy culture that considers the interests of all stakeholders. Compliance, safety and quality managers make an important contribution to the bottom line; we discuss ways in which that can be enhanced.
12.05 – 12.30 The buyer-supplier relationship: reaping what you sow Andrew Fearne, Professor of Value Chain Management, Norwich Business School, University of East Anglia
Buyers often get a hard rap for treating their suppliers unfairly and focusing on price at the cost of long-term relationships. Andrew argues that too many suppliers are not helping themselves because they focus mainly on gaining new distribution and short-term profits. A relationship is a two-way street and suppliers can do a lot more to partner their buyers by proactively contributing to deliver the retailer’s target market requirements. By showing commitment to their customers, they can help create mutually beneficial partnerships that put them at an advantage to their competitors.
12.30 – 12.55 Driving responsible behaviours in food waste Ben Elliot, Food Surplus & Waste Champion, Defra
12.55 – 13.00 DISCUSSION, Q&A
13.00 - 14.00 LUNCH AND NETWORKING
Session 3 NEW APPROACHES TO REGULATION
14.00 - 14.25 New ways to achieve compliance: a behavioural insights approach Jessica Barker, Energy, Environment & Sustainability Team Advisor, Behavioural Insights Team
The traditional levers used to change people's behaviour are regulation, incentives and simply providing information. However, these approaches overlook the often unconscious psychological processes that affect our behaviour, for example our responsiveness to social norms. In this talk, Jess will show how approaches using behavioural science complement or provide an alternative to traditional regulation, and will give case studies from the work of the Behavioural Insights Team.
14.25 - 14.50 FSA: Current approaches to regulation Maria Jennings, Director for Regulatory Compliance, FSA
14.50-15.15 Developing technology for cross-border compliance and trade Frank Dunsmuir, Industry Lead Customs & International Trade, Fujitsu
Fujitsu is a leading supplier of technology for the public sector. Brexit has brought into sharp focus the need for a frictionless border in Ireland, but in fact the trend globally has for some time been towards using technology to avoid at-border checks and shift controls back into the supply chain. Frank will explain how these technologies are being deployed and what is now seen to be best practice worldwide. He will look at the specific challenges of Brexit and outline the Fujitsu Drive Through Border concept which incorporates NSF Verify, the blockchain platform that facilitates livestock movement compliance.
15.15-15.40 Ethical Business Practice: Getting started Ruth Steinholtz, Aretework LLP
An introduction to the elements of EBP and how you can begin to implement this approach in your business, individually and through collaboration with other functions and senior leaders in your organisation.
15.40 - 16.00 Discussion & Close
There will be an option to tour the British Library including the Treasures room with the Magna Carta and the Turing Insititute Enigma machine for those that want to.
Drinks in the King's Gallery.